Level 3 Systems Engineer

Job Title: Systems Engineer III / Senior Systems Engineer

Department: Service and Support

Reports to: Service Manager

About Inline Computer & Communications:

If you have successful experience working as an IT Consultant or Systems Administrator, and have a strong passion for computers, exceptional customer relations, and learning technology then you might be a candidate to join our team. Inline Computer & Communications is looking for both full time and part-time engineers who can hit the field running and join our mission to bring the best possible customer service to our clients.

Come work for a flexible, fast-growing company that offers a strong compensation package, state-of-the-art IT management tools, and has a real can-do attitude towards our customers, vendors and staff. We use a team approach so you will always feel confident in the day-to-day IT battles.

We have over twenty years of servicing SMBs in Eastern Washington area. If you are ready to be part of something big, contribute in a team environment, and help build fast-growing local businesses that have heavy IT demands, please submit your resume below.

GENERAL SUMMARY:

The Senior Systems Engineer is responsible for handling escalated tickets, spearheading large client projects, and mentoring junior engineers. This relates to all technology, including: firewalls, servers, networks, vendor specific hardware, workstations, printers, and software.

Essential Duties and Responsibilities:

  • IT Support relating to technical issues involving core business applications and operating systems
  • Support of disaster recovery solutions
  • Expert technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Expert remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • Utilize remote monitoring and management system alerts/notifications, and respond accordingly via service tickets
  • System documentation, maintenance and review in ConnectWise
  • Communication with customers as required: effectively communicating incident progress, notification of impending changes or agreed outages

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.

  • Advanced understanding of operating systems, business applications, printing systems, and network systems
  • Interpersonal skills such as: telephony skills, exceptional written and oral communication skills, active listening, and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details (45+ WPM)
  • Self-motivated with the ability to work in a fast moving environment

Preferred experience with:

  • Microsoft Windows 2000/XP/Vista/7/8 and Server 2003/2008 R2/2012/2012 R2
  • Microsoft Office Suite 2003/2007/2010/2013
  • Firewalls (Watchguard, Cisco, SonicWall, etc.)
  • Backup Technologies (ShadowProtect, Backup Exec)
  • Antivirus (Symantec, Kaspersky, AVG, MSE, Webroot, Vipre)
  • Software deployment technologies (WDS, MDT, Ghost, Repackaging tools)
  • Advanced Networking (TCP/IP, DNS, routing, subnetting)
  • Remote access technologies (VPN, dial-up, terminal services)
  • Server migrations
  • Relevant certifications (MCITP, CCNA, etc.)

Ideally you will also have:

  • At least six years of relevant experience
  • Authorization to work in the U.S.
  • 4-year Bachelor's degree (or equivalent experience)
  • Experience in customer service
  • Exceptional communication skills

Compensation: DOE

Benefits after 90 days:

  • Medical
  • Paid Vacation
  • Profit sharing

Submit Here